Shehryar Khan

Hospitality Professional

Rawalpindi, PK.

About

A passionate and versatile Hospitality Professional with a proven ability to translate guest service concepts into exceptional operational performance and memorable experiences. Dedicated to leveraging strong attention to detail and creative problem-solving to captivate guests and effectively convey brand messages, driving enhanced satisfaction and positive operational outcomes.

Work

Hospitality Group

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L&D Intern

Rawalpindi, Rawalpindi, Pakistan

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Summary

Supported the L&D Manager in enhancing people development and quality assurance initiatives within a dynamic hospitality environment.

Highlights

Contributed to the development and implementation of training programs, supporting the professional growth of over 50 team members annually.

Assisted in quality assurance audits, identifying key areas for improvement and contributing to a 10% enhancement in operational standards.

Streamlined administrative processes for L&D initiatives, improving departmental efficiency by 15% and ensuring timely program delivery.

Collaborated with cross-functional teams to integrate learning objectives with business goals, fostering a culture of continuous improvement.

Hospitality Group

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F&B Service

Rawalpindi, Rawalpindi, Pakistan

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Summary

Partnered with clients to meticulously assess menu and event requirements, aligning offerings with Head of Department goals and target audience preferences to deliver exceptional service.

Highlights

Successfully managed client consultations for diverse events, resulting in a 95% client satisfaction rate through tailored menu and service recommendations.

Optimized event planning processes by proactively identifying client needs, leading to a 20% reduction in last-minute adjustments and increased operational efficiency.

Contributed to achieving departmental revenue targets by effectively upselling premium menu items and services, boosting average event spend by 10%.

Ensured seamless event execution by coordinating with culinary and service teams, consistently exceeding client expectations for quality and presentation.

Education

Faisalabad University

Faisalabad, Punjab, Pakistan
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Bachelor Arts Grade:

American School of International Academics

N/A, N/A, Pakistan
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High School Academics Grade:

Languages

English

Pashto

Urdu

Skills

Guest Dealing

Guest Dealing, Customer Interaction, Client Relations.

Teamwork

Teamwork, Collaboration, Cross-functional Collaboration.

Customer Service

Customer Service, Client Support, Service Excellence.

Communication

Communication, Interpersonal Communication, Presentation Skills.

Problem Solving

Problem Solving, Conflict Resolution, Analytical Thinking.

Interests

Reading

Literature, Learning, Personal Development.

Travelling

Exploration, Cultural Immersion, Adventure.